Privacy Policy

Effective date: August 21, 2026 · Last updated: August 22, 2026

United Shine Cleaning Co., LLC ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what we collect, why we collect it, how we use it, and the choices you have — including for text messages (SMS).

Information We Collect

Contact information: your name, email address, phone number and service address when you request a quote, book a cleaning, or contact us.
Service information: details about your cleaning needs, property type, access instructions you choose to give us, and scheduling preferences.
Payment information: billing details processed securely through our payment provider (Stripe). We do not store full card numbers.
Communications: messages you send us through our website, email, chat, or text message, and our replies.
Text-message consent records: if you opt in to text messages, we keep a record of when and how you opted in or out, so we can honor your choice.

Why We Collect It and How We Use It

To provide, schedule and improve our cleaning services
To communicate with you about your appointments and services
To send service reminders and follow-ups you have asked for
To process payments and send invoices
To respond to your inquiries and quote requests
To meet our legal obligations and protect our rights

Text Messages (SMS)

When you book with us online, you may choose to receive service and appointment text messages from United Shine Cleaning Co., LLC, such as: confirmation that your booking request was received, appointment confirmations, scheduled reminders, schedule changes, a notice that your cleaner is on the way, and a notice when the job is complete.

Consent is optional

Agreeing to receive text messages is optional and is not a condition of purchasing any of our services. You can book and use our services without opting in.

Frequency and cost

Message frequency varies depending on your appointments. Message and data rates may apply according to your mobile carrier plan.

Opting out and getting help

Reply STOP to any message to opt out at any time. Reply HELP for help, or contact us using the details below. After you opt out, you will receive one final confirmation message and no further texts unless you opt in again.

How your text-message consent is handled

We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. Your mobile number and text-message opt-in information are used only to send you the service and appointment messages you agreed to.

Service providers that support delivery of our services or text messages (our scheduling and messaging platform, and the mobile carriers) may process this information only as necessary to provide those services and may not use it for their own marketing or promotional purposes.

Program summary

United Shine Cleaning Co., LLC appointment and service notifications. Message frequency varies by your appointments (typically 1–6 messages per appointment). Message and data rates may apply. Reply STOP to cancel, HELP for help. Carriers are not liable for delayed or undelivered messages. See our Terms of Service for the full text-messaging terms.

Information Sharing

We do not sell your personal information, and we do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. Your information is disclosed only:

To service providers that support delivery of our services — payment processing (Stripe), our scheduling and messaging platform, and the mobile carriers that deliver text messages — only as necessary to provide those services, and never for their own marketing or promotional purposes
To authorities or other parties when required by law, or to protect our rights and safety

Data Security

We use appropriate administrative and technical safeguards to protect your personal information against unauthorized access, alteration, or destruction. No method of transmission or storage is completely secure, but we work to protect your data.

Your Rights and Choices

You may request access to, correction of, or deletion of your personal information, and you may withdraw text-message consent at any time by replying STOP or contacting us. Email Khadim@unitedshinecleaningnw.com and we will respond promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top tells you when it was last changed.

Contact Us

If you have questions about this Privacy Policy or our text messages, please contact us:

United Shine Cleaning Co., LLC
Email: Khadim@unitedshinecleaningnw.com
Phone: (206) 960-0226